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Problem: Connection Sounds "Dead"

Generally if a connections sounds "dead” then the level of background noise is too low. This can be due to an echo canceller being mis-configured or to a poor loss plan. Other causes are mis-configuration of the background noise level in a Voice Activity Detection / Silence Elimination or Line Echo Canceller function.

Impact

User report that connection sounds "dead" even though normal speech is possible.

Resolution

Check echo canceller settings in Gateway. If VAD is being used then consider disabling.

Tools:

Audio Editor

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