Home > Online Diagnostic Tools > Problem Diagnosis from User Description

Problem Diagnosis from User Description

Problem
Problem Occurs
Intermittently Periodically Continuously
Conversational difficulty High jitter level Route flapping Echo problem
Route flapping High delay
Gaps in speech Gaps in speech Route flapping Start or end of words missing
Link failures RED in Router
Start or end of words missing Wireless LAN handoffs
Tick or Pop Sounds Access link congestion Route flapping Access link congestion
Grounding problem Softphone timing LAN congestion
LAN congestion Timing drift  
Audio quality poor or noisy, level too low or high Access Link Congestion
 
Amplitude clipping - "buzzy"
Distortion
Hum on call
Noisy call
Grounding problem Voice sounds dead
LAN Congestion Voice sounds hollow
Speech broken up or distorted Access Link Congestion RED in Router Access Link Congestion
Bad Ethernet cable
Distortion
LAN Congestion Route flapping LAN Congestion

Back To Top

Conditions of use: The material on this site is copyright VoIP Troubleshooter LLC and may be freely used but not copied or downloaded.  In making use of this site the user acknowledges that VoIP Troubleshooter LLC or Contributor has no liability for any issues or problems that may arise directly or indirectly as a result of such use.  VoIP Troubleshooter LLC and Contributor are providing this material as-is with no warranty as to correctness or completeness and do not accept any responsibility for any issues or problems of any nature whatsoever that may arise from the use of the material on this site.